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Customer Care Agent

Full Time

ICAP Employment Solutions

ICAP Employment Solutions, on behalf of its client, a large telecommunications company, is looking for

executives for Customer Care Agent.

Responsibilities

Servicing existing clientele in order to manage, understand and record requests as well as to provide full information on account matters (account analysis, extension of payments, etc.)
Management of requests through telephone service and alternative Social networking channels (Chat, Email & Facebook)
Data entry within the CRM platform

Requirements

Secondary school diploma
Knowledge of English language
Familiarity with using a PC

Benefits

Competitive remuneration package
Exclusive telecommuting after the first 6 months
5-day 8-hour work, flexible working hours
Paid education
Development prospects with the confidence and dynamism of a large multinational company

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