JTech Global Resources Limited
Job Title: Customer Service Supervisor
Location: Amuwo Odofin, Lagos
Employment Type: Full-time
About the Company:
JTech Global Resources Limited is a fast-growing digital service company offering gift card trading, digital assets, utility bill payments, e-commerce, and fintech-based solutions. Since launching in 2019, we’ve built a safe, reliable platform for individuals and businesses to simplify financial transactions.
Job Summary:
We are looking for a Customer Service Supervisor to lead and support our team of agents on the trading floor. The ideal candidate should have at least 2 years of experience in customer service, especially within the digital assets or gift card industry.
Key Responsibilities:
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Lead and support customer service agents to ensure top-notch service
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Oversee daily operations and trading floor activities
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Handle complex or escalated customer issues
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Monitor performance and productivity of the team
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Train and mentor new team members
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Collaborate with management to improve service delivery
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Stay updated on digital asset and gift card trends
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Ensure compliance with company policies
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Analyze metrics and prepare reports for improvements
Requirements:
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HND, Bachelor’s, or Master’s Degree in any relevant field
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Minimum 2 years of experience in a customer service supervisory role
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Experience with digital assets or gift card services is an added advantage
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Strong leadership and problem-solving skills
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Excellent communication and interpersonal abilities
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Proficiency in using customer service tools and software