CRAE GROUP
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.
Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.
If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you!
Job Description & Responsibilities:
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
- 3 shift based role (Monday-Friday).
Experience and qualifications:
- Proficiency in both written and verbal English, with excellent language skills.
- Proficiency in both written and verbal French, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- Previous experience in online customer support will be considered a big plus.
What we offer:
- An attractive and competitive remuneration package, reflecting your skills and contributions.
- The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
- Clear pathways for professional growth and advancement within the company.
- A vibrant and welcoming team environment, where your skills and ideas are valued.
- Engaging weekly team lunches and exciting monthly team events.
- Access to a gym membership, promoting a healthy work-life balance.
- Modern and conveniently located offices in prime Limassol, offering easy parking and highway access.