Cubic Corporation
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary:
This role is responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks.
The Fraud Analyst will perform daily monitoring activities designed to detect both internal and external instances of fraudulent activity.
Where possible, the incumbent will design, develop, and implement processes that prevent or limit fraudulent activity, whilst maintaining a low rate of false positives and minimal impact on the customer experience.
This role has reporting deliveries and requires close work with vendors and relevant stakeholders to ensure that fraud detection and prevention systems are appropriately configured and maintained.
The overall mission of Cubic’s Fraud team is to maximize the profitability of revenue channels for our customers while minimizing their exposure to fraud risk. The incumbent works under general supervision and will regularly exercise discretionary decision-making authority to perform daily fraud analysis, fraud reporting and support fraud monitoring development.
Essential Job Duties and Responsibilities:
- Perform daily review and analysis of transactions and customer profiles to identify any cases of actual or suspected fraud across all channels.
- Administer the daily fraud checklists. Review and analyse transactions and customer profiles to identify any cases of actual or suspected fraud.
- Fully investigate any cases of actual or potential fraud. Resolve issues associated with fraud detection and prevention activities. Identify root-causes for fraud events.
- Perform monitoring and analysis to support prevention of fraud, ensuring fraud related prevention and detection activities are relevant and evolve with changing circumstances. Analyse changes in fraudulent behaviour and highlight discrepancies with data trends.
- Configure and maintain fraud detection systems.
- Fraud detection system include but are not limited to: Intelligent Fraud Detection (IFD), ReD Shield ACI, & Apache Storm modules
- Using findings from analysis and investigations, liaise with the system vendor(s) and other stakeholders to ensure that fraud rules are created and tuned to respond to trends and changes in fraudulent behaviour.
- Oversee management of stand-alone database tools, where used, to provide analysis and reporting capabilities to meet fraud management deliverables.
- Conduct user acceptance testing of system enhancements and changes.
- Participate in the development of requirements for system enhancements and changes. Contribute to shaping best practice and developing investigative tools to ensure quality and timely outcomes.
- Develop and implement processes and reporting to monitor for instances of internal fraud, and fraud or theft from associated sub-contractors or third parties. Contribute to control and procedural enhancements where related to subject matter expertise.
- Produce, and issue to stakeholders, comprehensive reporting on potentially fraudulent activity with adherence to daily, weekly, and monthly reporting as defined by project, ensuring timeliness and quality of deliverables.
- Ensure that tasks are completed adhering with all legal, regulatory, policy and business requirements.
- Keep up to date with changes to legislation and fraud detection processes.
- Regularly review and, where necessary, amend supporting control processes, procedure, and work instruction documents, ensuring they are up to date and available to other team members.
- Actively look for and identify process improvements and provide recommendations to management.
- Provide subject matter expertise with respect to fraudulent activity, monitoring and prevention.
- Participate in internal and external audits as needed.
- Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
General Duties and Responsibilities:
- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organisations
- Comply with Cubic Human Resources Procedures
- Other duties as requested
Minimum Job Requirements:
Qualifications
- Bachelor’s degree in a business, legal or technology discipline.
Skills/Experience/Knowledge
- At least two years’ experience in fraud management or business analysis.
- Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL).
- Experience of small to large scale transactional systems within a fraud/application support role.
- Competent user of MS, specifically Excel, Access, Outlook and Word. Experience working with sensitive/confidential information.
- Good understanding of payment processing and fraud prevention processes. Understanding of transaction and customer monitoring solutions, and experience using fraud detection systems.
- Experience of working with sensitive/confidential information. Strong analytical, investigative and attention to detail skills.
- Experience of interacting with customers, internal customers/stakeholders at all levels. Proven time management and priority setting skills.
- Competent user of Microsoft Office suite; particularly MS Excel.
- Knowledge of relational database management systems (RDBMS) (i.e. Oracle or MS SQL) and experience in using SAS and/or SQL coding to discover data driven insights.
Condition of employment:
The successful outcome of a National Police Check
Worker Type:
Employee