Duff and Meadows Limited
Location: Lagos, Nigeria
Company: Duff and Meadows Limited
Job Type: Full Time
Qualification: BA/BSc/HND
Experience Required: Minimum of 5 years
Salary: ₦500,000 – ₦750,000 monthly
Sector: Customer Service, Business Development, Sales, Consulting
About the Company
Duff & Meadows offers strategic human resource solutions, focusing on:
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Recruitment
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Talent management
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Employee engagement
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Compliance
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Workforce planning
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Leadership development
They aim to boost workplace culture and organizational performance.
Key Responsibilities
Customer Relationship Management
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Build and sustain long-term client relationships
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Oversee client onboarding and ensure proper training
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Conduct customer health-checks and analyze satisfaction surveys
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Act as the customer’s voice in the organization
Experience Strategy & Sensory Design
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Improve customer experiences to be engaging and intuitive
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Manage the physical presentation and ambiance of Experience Centers
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Ensure digital platforms (website, email, social media) are sensory-rich and optimized
Performance & Customer Data Monitoring
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Prepare and present customer engagement and satisfaction reports
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Monitor customer health metrics to increase customer lifetime value
Sales Support & Growth Opportunities
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Identify and execute upsell opportunities
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Recommend client care plans
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Encourage referral business
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Tailor value propositions to customer needs
Team Collaboration
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Work closely with marketing, sales, and technical teams to maintain a seamless and high-quality customer journey
Ideal Candidate Profile
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At least 5 years’ experience in customer experience, sales, or related roles
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Strong leadership and people management skills
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Excellent communication and interpersonal abilities
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Customer-focused with a creative and strategic mindset
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Ability to analyze data and generate insights
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Familiar with CRM tools and digital customer experience platforms