TransPerfect
PLEASE SUBMIT YOUR CV IN ENGLISH
This is a Junior position for someone with 1 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
DESCRIPTION:
- Able to resolve most customer technical issues
- Able to deal with escalated issues from other IT Team members
- Support new decisions and specialty departments as needed
- Provide installation and support of Apple and some PC hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
- Familiar with Microsoft Active Directory
- Familiar with Microsoft Exchange and Office 365 Administration
- Familiar with MDM
- Be able to resolve, or work with Senior IT staff to identify and resolve more complex issues
- Understand IT Networking, and can follow instructions for on-site changes as needed
- Provide support to staff for other technical equipment as needed
REQUIRED SKILLS
- Must be fluent in the English language
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 and Windows 10)
- Knowledge of Mac OS X is desirable
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to open a computer and replace defective components
- The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Desire to learn new skills
- Ability to follow through and document issues as well as resolutions
- Ability to work in a team-oriented, collaborative environment
- Ability to operate in a dynamic, fast-paced environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service
- Must be detail oriented
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum Bachelor’s degree or its equivalent
- 1-3 years relevant experiences
DESIRED SKILLS AND EXPERIENCE
- Experience with Microsoft Active Directory
- Experience with Microsoft Office 365 Administration
- Working knowledge of a past Helpdesk/Support Ticketing system
- Understanding of networking concepts
- Experience with Windows servers and virtualization technologies
- Is familiar with Media concepts, and willing to learn new things
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