Nestlé Nespresso SA
City: Stockholm
Join Nestlé Nordic – We are looking for the Power of You
Are you a strong communicator who is passionate about helping others? Do you have experience in customer service or retail and want to work in a workplace with premium products, where sustainability is an integral part of the business? Wonderful, we at Nespresso are looking for a Nordic Customer Service Coordinator who wants to be part of our team in Stockholm.
What is it like to work at Nespresso?
At Nespresso, we place people, coffee and sustainability at the center. Nespresso was founded in 1986 with headquarters in Switzerland and since its inception has grown to become an independent global operation within the Nestlé Group. With this firm backing, we are now an iconic international brand present in over 60 countries around the world.
In the role of Nordic Customer Service Coordinator, you will be an important part of our Customer Relation Center Team as f.n. consists of 12 people. Together, we contribute to offering our customers best in class service in all our channels. In short, we want to be able to ensure that our customers have the best possible customer journey, whether it concerns purchases or service matters to increase customer satisfaction and loyalty. At Nespresso, we thrive at a fast pace and believe that individual responsibility is the key to success. We therefore proactively collaborate with each other, our partners and other departments in the Nordic operations.
Your role
As a Nordic Customer Service Coordinator at Nespresso, we expect you to:
Works effectively towards continuous improvements, and identifies both expressed and unexpressed needs of customers, service agents or other stakeholders.
Handles more complicated and challenging customer situations both over the phone and digitally.
Initiates, drives and supports various types of projects and campaigns within customer service to increase customer satisfaction, efficiency and sales.
Assist internal departments by, among other things, taking care of order processing, analyzing customer feedback and carrying out various types of tests.
Ensures that requests from customers/service agents, which arise in all touch points (email, chat, phone, etc.), are effectively taken care of and handled in a fast, committed and professional way by our outsourcing partner.
Ensures that our outsourcing partner meets the business goals set by Nespresso and ensures that we create a collaboration that benefits both of us.
We are looking for the power of you
To thrive in the role, we believe that you are efficient, accurate and good at structuring your work. You have a strong focus on collaboration and enjoy helping others. Furthermore, it is important to have good communication skills as you will be in contact with many different people in different functions. You have an ability to keep calm when a lot is happening and are proactive and come up with your own initiatives.
The work requires an organizational mind, as well as flexibility in terms of tasks and to some extent also working hours.
Your Experience
We believe you have:
2-3 years of experience in customer service from service or retail
Holds a complete high school diploma and preferably has studied for a year in addition to this
Can express yourself fluently in both Swedish (or another Nordic language) and English, both in speech and in writing.
Has previous experience working in Excel and can use the tool to analyze large amounts of data.
Do you want to know more about us?
Follow us on LinkedIn if you want more information about new services and our values. Follow us on Instagram to learn more about our company culture and to see what it’s like to work at Nestlé.
Selection Process & Contact Information
Welcome with your application no later than April 28. We only consider applications via our online recruitment system. For questions about the service, contact Omni Channel and Customer Feedback Manager, Jessica Memberger.
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