Front Office Coordinator

Front Office Coordinator,

Mandarin Oriental Hotel Group, Dubai

Full Job Description

• Position: Front Office Coordinator (Full-time #532478)
• Property / Office: Mandarin Oriental Jumeira, Dubai
• Location: Dubai, United Arab Emirates

Responsibilities

• Assist the Front Office Manager and Assistant Front Office Manager with roasters
• Monitor and keep updated the file of vacations for all the team members at the Front Office
• Coordinate all training within the department and keep L&D Manager informed at all times
• Maintain computer files updated
• Perform data entry
• Keep appointment calendars
• Pass messages to staff and management within the department
• Sort incoming and outgoing mail
• Be in charge of purchase orders and stock requests for the department
• Ensure that sufficient stationery is available for the daily operation
• Ensure that the Training manual is continuously updated, maintained and used effectively.
• Help and assist the front desk when needed.
• Perform any other reasonable duties as required by the Front Office Manager or Assistant Front Office Manager
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly.

Skills & Qualifications

• Senior School qualifications
• A minimum of 1 year of Front Office experience in a 5-star hotel environment.
• Previous experience working in the Middle East Region is an advantage.
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Perform the job with attention to detail and the ability to organize and handle multiple tasks effectively.
• Clear communication; practical verbal and written communication skills in English.

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