Nord Anglia Education
Join The International School of Moscow, an esteemed institution catering to the international community in Moscow. As part of the Nord Anglia Education family, our global network spans across numerous countries. With a focus on academic excellence, our school offers a vibrant curriculum for students aged 2 to 18. Located in the heart of Moscow, our dedicated team of educators fosters bilingual proficiency in English and Russian. As a day school, we provide a supportive environment that encourages students to exceed their potential. Be part of our ambitious community and inspire the next generation to achieve more than they ever imagined possible. Join us at The International School of Moscow today.
About The Role
The International School of Moscow is currently looking for an IT Technician. It is important that your level of English is sufficient for communicating with employees and students both in writing and verbally. We would greatly appreciate it if you could review the other requirements and the role description before submitting your application.
Reporting to: Head of IT
Main Responsibilities
- Track all issues using a ticketing system;
- Formalise tasks and requests from users;
- Provide day-to-day support to employees and clients with technical issues in a professional manner;
- Escalate issues to appropriate internal teams and work with them towards a timely resolution;
- Monitor and manage servers statuses and health, network connectivity;
- Prepare equipment for new employees and clients (Mac / Windows systems and software);
- Run diagnostics and recovery of Mac devices;
- Resolve problems related to the network in desktop operating systems;
- Make an inventory of equipment;
- Consult employees on usage of different services;
- Provide training for users on standard application functionality;
- Create instructions for users and technical support staff;
- Set up printers, scanners etc;
- Work on internal IT projects;
- Maintain audio/visual equipment across the school.
Requirements
- 2 years or more of working experience in a similar position or in related fields;
- Knowledge of MacOS and Windows at the administrator level;
- Strong skills in diagnostic and troubleshooting MacOS and Windows OS;
- Strong skills in peripheral equipment (printers, scanners, storage, etc.);
- Basic knowledge of networking;
- Skills in using network diagnostic utilities;
- Persistent in resolving issues (ability to find the best solutions);
- Ability to read and understand technical instructions and documentation;
- Strong logical thinking and analytical skills;
- Customer focus and friendliness in communication with people;
- Willingness to educate users;
- Ready to learn, desire for self-development;
- Punctuality; Independence; Responsibility;
- Good English and Russian speaking/writing skills;
- Dress code;
- Russian citizenship or eligibility to work in Russia.
At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
We welcome applications from suitable qualified persons from all diverse backgrounds.
Please note, only shortlisted candidates will be contacted.