DIRECTOR, INNOVATION AND SOLUTIONS

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process are listed below:

• Application Opening: March 29, 2025
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement will not close no sooner than 5:00 PM (PST) on April 12, 2025.
• Compensation Range: $184,314 to $235,274 annually
• Recruitment ID: PBT-0941-144219

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer. Our SFO’s mission is delivering an airport experience where people and our planet comes first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Job Description

The Director, Innovation and Solutions

Under the direction of the Airport Chief Digital Transformation Officer (CDTO), the Director of Innovation and Solutions will manage the design, and implementation of a comprehensive, large, diverse, complex Application and Systems architecture at the San Francisco Airport, to be utilized airport-wide and to integrate into city-wide systems.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.

You are excited about this opportunity because you will:

• Designs, manages, and maintains the overall enterprise architecture (applications, systems and technical infrastructure).
• Defines and manages the enterprise data architecture and organizational strategic roadmap by developing strategies for business intelligence, analytics, and enterprise reporting.
• Drives a data-driven enterprise by ensuring data is properly ingested, stored, transformed, and managed.
• Implements and manages an Enterprise Data Bus so that data is ingested/integrated, stored, transformed for reliable, for data analytics and data science purposes.
• Manages the on-going implementation of necessary upgrades and enhancements to the enterprise architecture.
• Plans, designs, and reviews short/long term decisions of enterprise architecture that define customer/client usage.
• Ensures that effective work methods are utilized to deliver systems implementation.
• Designs and implements a migration plan from the Legacy System to the Enterprise Application and Systems Architecture.
• Develops procedures, standards, development methodologies, testing procedures to be shared across divisional lines with airlines, various agencies, airport management and other city departments.
• Makes decisions using a high degree of interdependent judgment and discretion including developing alternative solutions to problems within established guidelines and standards.
• Ensures the highest level of customer service with the least possible impact on clients and services.
• Evaluates new technical roll outs to develop innovative ways to utilize technologies.
• Assists the Airport CDTO with developing Requests for Proposals (RFPs) to procure technologies.
• Assesses current and future business needs to develop and implement short- and long-term strategic planning.
• Develops policies, procedures, rules, and regulations to establish effective relationships across divisional lines and ensures that new policies and procedures are provided proactively to airport management, airport staff, and other city departments.
• Communicates Enterprise Architecture to Airport and other stakeholders.
• Manages, mentors, and supervises subordinate staff.
• Manages and supervises external technology partners.
• Keeps up to date with the latest technologies.
• Performs related duties and responsibilities as required.
• Perform other functions outlined in the 0941 job classification.

Qualifications

Minimum Qualifications:

Education: Bachelor’s degree from an accredited college or university AND;

Experience: Four (4) years of verifiable experience overseeing application and systems functional areas, all of which must include supervisory experience.

Substitution:

• Additional qualifying full-time work experience (2,000 hours equals one year) may be substituted for up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units/45 quarter units OR
• Possession of a Master’s degree from an accredited college or university may substitute for two (2) years of the required work experience.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

Desirable Qualifications:

• In depth knowledge of systems and network architectures and deployments.
• Knowledge of middleware platforms and Service-oriented Architecture (SOA).
• Ability to manage the creation of an application and system architecture at an enterprise level.
• Knowledge in designing and implementing migration plans for a large, entrenched customer base from a legacy environment to an open, standards-based application architecture.
• Ability to identify and resolve problems and evaluate new technologies.
• Ability to develop analytical reports, document findings and recommendations, give presentations and/or briefings to Airport management.
• Ability to establish excellent working relationships with diverse customer base in the development of an effective relationship with ITT Management, Airline officials, Airport management, other City departments, contractors and technology vendors.

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Selection Procedure: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)

This MQSQ is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation: (Weight: 100%)

Qualified candidates will be sent a Supplemental Questionnaire after the closing of this filing period. Applicants will be given a deadline to return the Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas which have been identified as critical for positions in class 0941 Director, Innovation and Solutions.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Some positions may also require the following:

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Additional Information

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended up to 48 months with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of List. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact recruitment analyst Yevette Solmoro at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.