Burgan Bank
Job Purpose
The job holder will be responsible for driving the digital transformation roadmap through launching new innovative services and propositions across digital channels in line with the banks policies and procedure & in compliance with CBK regulations
Strategy, Planning& Management
Planning & Management
- Develop and execute a comprehensive product strategy aligned with the bank’s digital transformation objectives. Define and prioritize features, enhancements, and initiatives based on customer needs, market trends, and business goals.
- Manage the end-to-end product development lifecycle, from ideation and requirements gathering to launch and post-launch optimization. Collaborate with cross-functional teams to translate business requirements into actionable product specifications and user stories
Operations Review & Reporting
Understanding
- Stay abreast of industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and differentiation. Conduct market research, customer interviews, and usability studies to gather insights and inform product decisions.
- Prepare and present reports regularly to direct management for updates & improvement & increase productivity.
Fieldwork
- Implement agile methodologies and best practices to facilitate efficient product development processes. Conduct sprint planning, backlog grooming, and release management activities to ensure timely delivery of high-quality products.
- Liaise with both internal & external entities such as IT and Retail to prepare the discussion material for the strategic project planning sessions for both existing & upcoming digital payments related initiatives.
- Ensuring a successful end-to-end project delivery of all digital related projects.
- Monitor product analytics and conduct regular reviews to assess progress against objectives and drive continuous improvement.
- Increase customer payment revenues and market share for digital products & services
Reporting
- Participate and escalate periodic and requested reports ensuring accuracy and timely delivery
- Prepare and submit detailed reports to Group Management & stake holders on workforce performance of Digital Banking & Transformation.
Stakeholder Management
Internal Interactions:
- Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal cooperation and seamless quality service
- Accepted Transformation Roadmap from all Stakeholders
External Representation :
- Manage external / third parties when required collaborate with internal and external stakeholders including card schemes and customers
Job Specifications/Requirements
- Educational Qualification(s): Bachelor’s degree or equivalent in a related field
- Desired Certificates: Digital Banking Certificates; Digital Compliance, Payment System Emerging Products
- Experience required: 8 years Manager: 10 Years Senior Manager, Proven experience in Digital Banking services
- Language(s) known: Arabic & English (Proficient)