Verathon
Customer Care Specialist – Verathon®
Verathon® is looking for a Customer Care Specialist to become the newest member of our Customer Care Team supporting the English speaking market located in Amsterdam, The Netherlands.
The Customer Care Specialist is responsible for providing an amazing customer experience by supporting our customers as a trusted partner.
Principal Responsibilities:
- Support the full lifecycle of a case from initial contact to resolution
- Handle incoming requests from customers
- Ensure that all tasks are performed, and issues are resolved promptly and thoroughly
- Respond to customers in accordance with established SLAs
- Provide follow up contacts to customers as needed
- Phone and email-based troubleshooting of medical devices and software
- Enter all customer orders in accordance to provided process and SLAs
- Issue return authorizations (RA’s) for repairs and credits under company guidelines
- Maintain logs, records, and files manually and electronically
- Other ad hoc duties as needed.
Knowledge, Skills, and Abilities:
- 2+ years’ experience in a customer service department strongly preferred
- Fluent English language skills are required
- Experience working in an English spoken company is preferred
- Work autonomously and as a team with reliable, on-time, and consistent attendance
About Verathon:
Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.
Verathon is an equal opportunity employer and strongly supports diversity in the workplace. We believe that diverse ideas, opinions and perspectives will build a strong foundation for success. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Verathon will be based on merit, qualifications, and abilities. Verathon does not discriminate in employment opportunities or practices on the basis of race, color, religion, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.