Front Office Manager

Castillo Hotel Son Vida Mallorca

Castillo Hotel Son Vida, a Luxury Collection Hotel

Get ready to be part of the sensational Castillo Hotel Son Vida team as a Front Office Manager. You’ll be an integral part of our leadership team, fostering a culture that attracts, retains and inspires top talent.

As the Front Office Manager, you will have the opportunity to lead and supervise the front office department, playing a crucial role in making business decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and being responsible for both the- day-to-day running and longer-term strategic development of the department.

ESSENTIAL FUNCTIONS

•Provides guidance and direction to the front office team, including setting performance standards, people development, monitoring performance, etc

•Responsible for the preparation of departamental cost budget.

•Conducts department meetings and continually communicates a clear and consistent message regarding the FO goals to produce desired results.

•Takes a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times.

•Maintains, implements and adheres to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.

•Assists in training new staff members, coaches them and monitors their performance.

•Ensures the desk is covered at all times, according to the hotel’s occupancy.

•Full awareness of the current daily status of the hotel.

•Ensures prompt, efficient and courteous reception of guests.

•Ensures the highest level of Guest experience and follows the Welcome and Farewell standards.

•Handles, recovers and records complaints.

•Is aware of daily functions, events, VIP and group arrivals.

•Actively promotes the fidelity Guest program to both guests and associates – ensuring all benefits are promoted and understood, and that annual enrolment targets are met.

 

KNOWLEDGE, SKILLS AND ABILITIES

•Must be proficient in writing and speaking English, German and Spanish

•Ability to prioritize tasks using own initiative.

•Must demonstrate an awareness of the importance of body language in communication and interaction with others.

•Effective conflict management and decision-making

•Excellent communication skills

•Become a Luxury Collection ambassador with an overall vision of the hotel

QUALIFICATION STANDARDS

•Tourism or Hospitality Management Degree

•At least 2 years of experience within the hospitality industry in an Assistant FO Mgr position

•5* Hotel Front Office luxury experience preferred.

•Extensive Knowledge of Opera and familiarity with Marriott procedures and policies

WHAT’S IN IT FOR YOU:

*Competitive salary

*Career enhancement opportunities in fast growing international brand

*Enjoy 39 holidays

*Explore rate across Marriott Int. Hotels worldwide

*Physiotherapy services

*Associate Assistance Program

*Great Learning & Development opportunities

*Referral program

*Discounts in our restaurants

*Free golf training courses and special rates

*Staff parties

Be part of our ambition to become Mallorca’s most-loved luxury destination!

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